Return and Refund Policy

1. Core Return Policy

• No Physical Returns Accepted: Because Boarderie sells perishable goods such as artisanal cheeses and charcuterie boards, physical returns are not accepted under any circumstances due to food safety and hygiene regulations.

2. Damages, Defects, and Quality Issues

• Inspection Upon Receipt: Customers must inspect their packages immediately upon delivery to ensure items are properly chilled and vacuum seals are intact.
• 24-Hour Reporting Window: Any issues regarding quality defects, product damage, missing items, or incorrect shipments must be reported within 24 hours of delivery.
• Evidence Required: Clear photos of the damaged items and original packaging must be provided with the claim. Do not discard any products or packaging before contacting customer service and providing photos.
• Resolution: Once verified by the support team, eligible claims may receive a free replacement board, a full refund, or store credit.

3. Order Modifications and Cancellations

• Cutoff Time: Orders can be modified or canceled anytime before they enter the production schedule (typically 24 hours prior to the shipping date, which is roughly 48 hours before the scheduled delivery date).
• Non-Cancellable Period: Once an order enters production or reaches its scheduled shipping day, modifications or cancellations are no longer permitted.

4. Shipping and Delivery Exceptions

• No Signature Required & Placement Risk: Deliveries typically do not require a signature, and couriers reserve the right to leave packages at the door.
• Package Protection:
  • If Premium/Perishable Package Protection was selected at checkout, severe delays caused by the carrier (exceeding the scheduled delivery date by 24 to 48+ hours) are covered by a 100% refund or a free reshipment.
  • If package protection was opted out at checkout, Boarderie is not responsible for issuing refunds or replacements for delays, damage, or loss caused by carrier errors during transit.
• Recipient Responsibility: Customers are responsible for providing an accurate delivery address and ensuring someone is available to receive the perishable package on the scheduled date. Refunds will not be issued if the board arrives on time but spoils because the recipient failed to retrieve it promptly.

5. Contact Information

To submit a refund request, replacement claim, or order modification, reach out to the customer experience team via the official email:

• Email: info@boarderie.com (Please include your order number and relevant photo evidence in your message).